Terms and Conditions
Name of the service provider: Pixel Carpet Gallery Kft.
The registered office of the service provider (and also the place of complaint handling): 1032 Budapest, Föld utca 53. pinceszint 1. Hungary, phone number: +36 70 396 8547
The service provider's contact information and regularly used electronic mail address for contacting users: info@pixelcarpetgallery.com
Company registration number: 01-09-424065.
Tax number: 32436828-2-41.
Name of registering authority: Capital Court as Company Court.
Data protection registration number: in progress...
Language of the contract: Hungarian.
2. Basic Provisions
2.1 Matters not regulated in these Regulations and the interpretation of these Regulations are governed by Hungarian law, in particular Law V of 2013 on the Civil Code (“Civil Code”) and certain issues relating to electronic business services and services related thereto. 2001 information society CVIII (Elker. tv.) Law on detailed rules of contracts between consumer and business and 45/2014. (II.26.) To the relevant provisions of the Decree. Mandatory provisions of the relevant legislation apply to the parties without any special provision.
2.2 These Regulations will come into force from 1 July 2016 and will remain in force until repealed. HeavenRugs has the right to change the Rules unilaterally. HeavenRugs will post the changes on its website 11 (eleven) days before they take effect. By using the site, users agree that all regulations regarding the use of the site will automatically apply to them.
2.3 If the User accesses the website of the online store operated by HeavenRugs or reads its content in any way, he/she accepts that he/she is bound by the provisions of the Regulations, even if he/she is not a registered user of the online store. If the user does not accept the terms, he does not have the right to view the content of the online store.
2.4 HeavenRugs reserves all rights in relation to the online store website, any part of it and the content appearing on it and the distribution of the website. Downloading, electronic storage, processing and selling of the contents displayed in the webshop or any part thereof without the written permission of Pixel Carpet Gallery is prohibited.
3. Registration/Purchase
3.1 By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these General Terms and Conditions and the Data Management Information published on the website, and consents to data management.
3.2 During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. Pixel Carpet Gallery disclaims its responsibility if the User uses its services in the name of another person, using the data of another person.
3.3 Pixel Carpet Gallery shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate data provided by the User.
3.4 Pixel Carpet Gallery shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to Pixel Carpet Gallery.
4. Range of products and services avaible for purchase
General terms and conditionsOpen all Close all
Name of the service provider: Maurél Kft. - Pixel Carpet Gallery.
The registered office of the service provider (and also the place of complaint handling): 2045 Törökbálint, Tópark utca 1/a, 2nd floor MAXCity, phone number: 06 23 428 330.
The service provider's contact information and regularly used electronic mail address for contacting users: info@Pixel Carpet Gallery.com .
Company registration number: 01-09-685045.
Tax number: 11955430-2-41.
Name of registering authority: Capital Court as Company Court.
Data protection registration number: in progress...
Language of the contract: Hungarian.
Name of the storage service provider: EV2 Internet Kft., address: 1149 Budapest, Róna út 120-122., e-mail address: info@ev2.hu .
3.1 By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these General Terms and Conditions and the Data Management Information published on the website, and consents to data management.
3.2 During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. Pixel Carpet Gallery disclaims its responsibility if the User uses its services in the name of another person, using the data of another person.
3.3 Pixel Carpet Gallery shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate data provided by the User.
3.4 Pixel Carpet Gallery shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to Pixel Carpet Gallery.
4.1 The products displayed on the website can be ordered online or purchased in person at the Pixel Carpet Gallery, MAXCity interior design store. These Terms and Conditions apply only to online purchases. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.
4.2
General terms and conditionsOpen all Close all
Name of the service provider: Maurél Kft. - Pixel Carpet Gallery.
The registered office of the service provider (and also the place of complaint handling): 2045 Törökbálint, Tópark utca 1/a, 2nd floor MAXCity, phone number: 06 23 428 330.
The service provider's contact information and regularly used electronic mail address for contacting users: info@Pixel Carpet Gallery.com .
Company registration number: 01-09-685045.
Tax number: 11955430-2-41.
Name of registering authority: Capital Court as Company Court.
Data protection registration number: in progress...
Language of the contract: Hungarian.
Name of the storage service provider: EV2 Internet Kft., address: 1149 Budapest, Róna út 120-122., e-mail address: info@ev2.hu .
3.1 By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these General Terms and Conditions and the Data Management Information published on the website, and consents to data management.
3.2 During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. Pixel Carpet Gallery disclaims its responsibility if the User uses its services in the name of another person, using the data of another person.
3.3 Pixel Carpet Gallery shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate data provided by the User.
3.4 Pixel Carpet Gallery shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to Pixel Carpet Gallery.
4.1 The products displayed on the website can be ordered online or purchased in person at the Pixel Carpet Gallery, MAXCity interior design store. These Terms and Conditions apply only to online purchases. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.
4.2
General terms and conditionsOpen all Close all
Name of the service provider: Maurél Kft. - Pixel Carpet Gallery.
The registered office of the service provider (and also the place of complaint handling): 2045 Törökbálint, Tópark utca 1/a, 2nd floor MAXCity, phone number: 06 23 428 330.
The service provider's contact information and regularly used electronic mail address for contacting users: info@Pixel Carpet Gallery.com .
Company registration number: 01-09-685045.
Tax number: 11955430-2-41.
Name of registering authority: Capital Court as Company Court.
Data protection registration number: in progress...
Language of the contract: Hungarian.
Name of the storage service provider: EV2 Internet Kft., address: 1149 Budapest, Róna út 120-122., e-mail address: info@ev2.hu .
3.1 By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these General Terms and Conditions and the Data Management Information published on the website, and consents to data management.
3.2 During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. Pixel Carpet Gallery disclaims its responsibility if the User uses its services in the name of another person, using the data of another person.
3.3 Pixel Carpet Gallery shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate data provided by the User.
3.4 Pixel Carpet Gallery shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to Pixel Carpet Gallery.
4.1 The products displayed on the website can be ordered online or purchased in person at the Pixel Carpet Gallery, MAXCity interior design store. These Terms and Conditions apply only to online purchases. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.
4.2 Pixel Carpet Gallery sells a selection of oriental and modern hand-knotted wool, silk and machine rugs in a variety of styles, sizes, colors and shapes. In addition, it sells carpet accessories (e.g. anti-slip), carpet care and cleaning products and additional furniture. In addition to the most modern design carpets, you can also buy shaggy, patchwork and children's carpets. The Pixel Carpet Gallery online store displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, they are shown as illustrations. We are not responsible for differences between the image displayed in the online store and the actual appearance of the product.
4.3 If a promotional price is introduced, Pixel Carpet Gallery will fully inform Users about the promotion and its exact duration.
4.4 If, despite all the care Pixel Carpet Gallery has taken, an incorrect price is displayed on the website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then Pixel Carpet Gallery is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
4.5 In the case of an incorrect price, there is a noticeable disparity in value between the product's true and stated price, which an average consumer should notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a null and void contract. sells a selection of oriental and modern hand-knotted wool, silk and machine rugs in a variety of styles, sizes, colors and shapes. In addition, it sells carpet accessories (e.g. anti-slip), carpet care and cleaning products and additional furniture. In addition to the most modern design carpets, you can also buy shaggy, patchwork and children's carpets. The Pixel Carpet Gallery online store displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, they are shown as illustrations. We are not responsible for differences between the image displayed in the online store and the actual appearance of the product.
4.3 If a promotional price is introduced, Pixel Carpet Gallery will fully inform Users about the promotion and its exact duration.
4.4 If, despite all the care Pixel Carpet Gallery has taken, an incorrect price is displayed on the website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then Pixel Carpet Gallery is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
4.5 In the case of an incorrect price, there is a noticeable disparity in value between the product's true and stated price, which an average consumer should notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a null and void contract. sells a selection of oriental and modern hand-knotted wool, silk and machine rugs in a variety of styles, sizes, colors and shapes. In addition, it sells carpet accessories (e.g. anti-slip), carpet care and cleaning products and additional furniture. In addition to the most modern design carpets, you can also buy shaggy, patchwork and children's carpets. The Pixel Carpet Gallery online store displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, they are shown as illustrations. We are not responsible for differences between the image displayed in the online store and the actual appearance of the product.
4.3 If a promotional price is introduced, Pixel Carpet Gallery will fully inform Users about the promotion and its exact duration.
4.4 If, despite all the care Pixel Carpet Gallery has taken, an incorrect price is displayed on the website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then Pixel Carpet Gallery is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
4.5 In the case of an incorrect price, there is a noticeable disparity in value between the product's true and stated price, which an average consumer should notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a null and void contract.
5. Procedure of the order
Shopping on the Pixel Carpet Gallery website is very easy. Browse the carpet categories and then buy the products with just 5 clicks!
5.1 Select the product: select and then click on the carpet you like. The detail page will then appear with all the information about the product.
5.2 Add to cart: on the details page, you can place the selected product in your customer's cart by pressing the "add to cart" button. A page showing the contents of the basket will then appear, where you can view the product selected so far.
The basket
Overview of the contents of the basket
A page showing the contents of the basket will then appear, where you can view the product selected so far. If you like, you can remove some items from your basket by clicking the "Delete" button at the end of the rows. To discard the contents of the basket, please use the "Empty basket" button. On the "cart" page, you can choose the "continue shopping" option or click the "continue to checkout" button after completing the purchase.
Registration
If you are shopping on our website for the first time, you can register to take advantage of the Pixel Carpet Gallery discounts, but you can also continue shopping without registering. The advantage of registration is that you do not have to re-enter your data when you shop with us again. As a regular customer (registered user), you can log in with the e-mail address and password you provided during registration. Once you have entered your personal details, shipping and (if applicable) billing address, please click the 'Continue' button which will allow us to complete your order.
Choose your payment method
5.3 Exit - your purchase is complete
We always confirm the full invoice amount before we process your order. In your shopping cart, you will see the order number, the number of all products ordered, the partial amounts, the bonus point discount, and finally the shipping cost and the total amount.
If you want to change your data, you can return to the previous pages by pressing the "Back" button. To cancel your order, select the "Cancel Order" button.
Please be sure to read and accept the terms of purchase before submitting your order. Once you have done so, click the 'Checkout' button to submit your order.
After placing your order, you will receive a confirmation by e-mail within a few minutes. You can check the current status of your shipment at any time by clicking on the Order tracking link and entering your order number and your e-mail address. Here you can find information about placing the order, the date of home delivery, the waybill number and information about payment, which are updated regularly. After the goods have been paid for, we issue the invoice. You can print a copy of the invoice under the Order Tracking menu item. We will send you the original invoice by post or attached to the shipment.
Shipping with UPS : in the case of shipping with UPS, you will receive a few notifications directly from them by e-mail, which contain detailed delivery information. We would like to draw your attention to the fact that the pre-recorded delivery date in the first UPS email is not the same as the actual delivery date! For more specific shipping information, please read additional UPS notification emails and our home delivery policies.
Contact us if you want to order by phone! If you contact our customer service, please prepare your product number(s) for quick and accurate administration.
Attention: The ordered goods will only be sent to the mailing address if the consideration has been paid in full. Starting from this date, the goods(s) will be reserved until the full amount has been paid, but this period cannot exceed a maximum of 5 working days - otherwise, your order will be cancelled. If you want to renew your order, you can do so again after the days have expired. If there are any problems with your order, we will contact you immediately. In any case, we reserve the right to refuse orders.
5.4 Payment methods
Bank card
All bank card payments on Pixel Carpet Gallery are handled by OTP Mobil Szolgáltató Kft. (SimplePay). If you want to pay with one of the bank cards mentioned below, we will redirect you to the SimplePay payment terminal. The SimplePay online payment system is a secure transmission protocol, the reliability of which is guaranteed by Secure Sockets Layer (SSL), which electronically encrypts all information related to the transaction and personal data.
We accept the following major bank cards:
Visa®, MasterCard®, Maestro®, Electron® , American Express® (from March 1, 2018, OTP Bank Nyrt. unfortunately does not accept American Express bank cards as means of payment.)
Attention: All bank card holders must go through verification and identification steps by the card issuer. If the card issuer does not approve the payment, we will stop the order.
Bank transfer
Pixel Carpet Gallery also allows bank or postal transfer. Until your order is processed, we will provide you with all the data required for the bank transfer. In case of bank transfer, please indicate your order number in the notice section.
Your payment will be credited as soon as the bank transfer arrives. As soon as the consideration for the goods has arrived on our account, we will mail the product(s) and the delivery confirmation to you within 24 hours. Paying through a non-online system may take several days.
Attention: We can only accept foreign transfers if the additional costs of the transfer are borne by the buyer!
Cash on delivery
Cash on delivery can only be selected for delivery addresses in Hungary!
With this service, you can pay in cash to the representative of the courier service upon receipt of the goods. If you choose cash on delivery, the cash on delivery fee is HUF 4,000 for carpets and HUF 2,000 for accessories.
Attention: If home delivery is carried out by UPS Courier Service, the maximum value of the order cannot be more than 5,000 USD per day, calculated in local currency. If the shipping company does not receive the value of the goods from the customer even after three attempts, the package will be returned. All costs and risks are borne by the buyer in case of return and non-payment, as well as damage or fraud!
5.6 Modification of order
Changing your order BEFORE checking out
You can change your order at any time during your purchase.
Click on "Cart" located at the top right of the screen. This is how you can view the contents of your shopping cart.
You can remove certain items from your basket as you wish by clicking the "Delete" button at the beginning of the rows.
You can add any product to your cart by clicking the "Add to Cart" button on the product detail page.
Changing the order WHILE checking out
Click on the "Cart" button located at the top right of the screen. This allows you to view the contents of your shopping cart.
You can remove items by clicking the "Remove" button/icon located to the right of the items in the shopping cart.
If you wish to modify your data, change or cancel your order, please select the "Change(s)" or "Cancel order" button at the bottom of the customer's "Basket" page.
Then log out as usual. Please note that you do not need to re-enter the data you have already entered.
Cancellation of order AFTER checkout
You have the option to cancel your order within 24 hours, but this is only possible if the ordered goods have not yet been mailed! If the goods have already been mailed before canceling the order, you must receive the package and then return it to us.
If you would like to cancel your order, please notify us in writing at info@Pixel Carpet Gallery.com or call our customer service at +36 23 428 330.
Attention: The cost of returning the goods is borne by the buyer in all cases, except in the case of a manufacturing defect!
5.6 Delivery
Delivery conditions
Our home deliveries are usually handled by UPS, GLS or TNT courier service. We deliver the ordered goods to the address indicated in the order.
The delivery takes place when the amount of the purchase reaches us. The delivery time depends on whether the product is in our stock (more information on the delivery time can be found in the next chapter, " Deadline and rates for home delivery "). If an unexpected or long delay in the delivery of the goods is expected, we will inform you immediately.
An adult's signature is required to receive all ordered packages. If the courier does not find anyone at the specified address, he will leave a notification in which you will find more information about picking up the package. The courier will then attempt the delivery up to two more times. After the third unsuccessful attempt, the courier service will return the goods to Pixel Carpet Gallery and the customer's order will be cancelled. The package cannot be left with neighbors.
Shipping with UPS: in the case of shipping with UPS, you will receive a few notifications directly from them by e-mail, which contain detailed delivery information. We would like to draw your attention to the fact that the pre-recorded delivery date in the first UPS email is not the same as the actual delivery date! For more specific shipping information, please read additional UPS notification emails and our home delivery policies.
If you have any other questions about home delivery of the ordered goods, please contact our customer service .
Attention: all costs and risks are borne by the buyer in case of return and non-payment, as well as damage or fraud!
Home delivery time and fees
Delivery time depends on whether the product is in stock.
Delivery within the EU:
All products found in the Pixel Carpet Gallery store are usually delivered within 2-5 working days. Products that cannot be found in the Pixel Carpet Gallery store and are shipped directly from the manufacturer usually arrive at the customer within 15-20 working days. We can only start the delivery when the consideration for the goods has been received by us.
Delivery outside the EU:
In the case of a delivery address outside the EU, we will inform the customer separately of the expected delivery time.
Working day: every day except Saturdays and Sundays and official holidays. The delivery time starts on the day the customer receives the order confirmation by e-mail.
Delivery fee
The delivery fee is calculated individually, taking into account the destination country and the size and weight of the goods. The total shipping fee can be viewed on the "Basket" page. Free home delivery within Hungary only applies to products that can be found in the Pixel Carpet Gallery store.
Oversized shipment surcharge
Some large and heavy products are subject to an "oversized shipment" surcharge. The cost of this is indicated for each product on the "Basket" page. Upon request, our customer service can assist in determining whether the selected product exceeds the specified size and weight limits.
Free home delivery in Hungary
Free home delivery within Hungary only applies to products that can be found in the Pixel Carpet Gallery store.
6. Processing and fulfillment of orders
6.1 Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. Pixel Carpet Gallery' customer service will always confirm electronically when it can fulfill your order.
6.2 Pixel Carpet Gallery is not responsible for possible technical descriptions, descriptions, changes without prior notification due to reasons beyond the supplier's control. Pixel Carpet Gallery reserves the right to reject orders that have already been confirmed, in whole or in part. Partial fulfillment can only take place after consultation with the User!
7. Right of withdrawal
7.1 Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Consumer may withdraw from the contract without reason within 15 days of receiving the ordered product, or return the ordered product. However, the Pixel Carpet Gallery online store provides its customers with a 30-day cancellation period. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal until the end of 1 year.
7.2 The period open for exercising the right of withdrawal expires 30 days after the day on which the Consumer, or a third party other than the carrier designated by the Consumer, receives the product.
7.3 The consumer exercises his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
7.4 The cost of returning the product must be borne by the consumer, Pixel Carpet Gallery did not undertake to bear this cost.
7.5 In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product, but Pixel Carpet Gallery may demand compensation for material damage resulting from improper use.
7.6 The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.
7.7 Upon the return of the product or the receipt of the declaration of withdrawal, Pixel Carpet Gallery will refund the amount paid to the Consumer, including the delivery fee, immediately, but no later than within 7 days, in accordance with the above legislation.
7.8 During the refund, we use the same payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
7.9 The consumer must return the goods or deliver them to the address of Pixel Carpet Gallery without undue delay, but no later than 14 days after sending the notice of withdrawal from the contract to Pixel Carpet Gallery.
7.10 In the case of cancellation in writing, it is sufficient for the Consumer to send the cancellation statement within 30 days.
7.11 The Consumer complies with the deadline if he returns or hands over the product(s) before the end of the 30-day period.
7.12 The Consumer bears only the direct cost of returning the product, unless Pixel Carpet Gallery has undertaken to bear this cost.
7.13 Pixel Carpet Gallery is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by Pixel Carpet Gallery.
7.14 The Consumer can only be held responsible for the decrease in value of the products if it occurred due to handling other than that necessary to determine the nature, properties and functioning of the products.
7.15 Refunds may be withheld by Pixel Carpet Gallery until the Products have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
7.16 If the Consumer wishes to exercise his right of withdrawal, he can do so in writing (using the attached data sheet) or by phone at one of Pixel Carpet Gallery' contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a notification by telephone, the time it was sent by telephone. In case of notification by post, we accept notification as registered mail or package. The Consumer can return the ordered product to Pixel Carpet Gallery by mail or courier service.
7.17 The Consumer must pay particular attention to the intended use of the product, because the Consumer is responsible for compensation for damages resulting from improper use! Within fourteen days of the product's return, Pixel Carpet Gallery will refund the purchase price of the product, including shipping costs, to the bank account number specified by the Consumer.
7.18 45/2014 on the detailed rules of contracts between the Consumer and Pixel Carpet Gallery. (II.26.) Government decree is available here .
7.19 Directive 2011/83/EU of the European Parliament and of the Council is available here .
7.20 Consumers can also contact Pixel Carpet Gallery with other complaints using the contact information provided in these Regulations.
7.21 The right of withdrawal applies only to Users who qualify as Consumers according to the Civil Code.
7.22 The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.
7.23 The procedure for exercising the right of withdrawal:
If the Consumer wishes to use the right of withdrawal, he must send the withdrawal statement containing his intention to withdraw to one of the Pixel Carpet Gallery contacts.
7.23.1 The Consumer exercises his right of withdrawal within the deadline, if he sends his withdrawal statement before the end of the 30th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 30 days. When notifying by post, we take into account the date of mailing, and when notifying by e-mail or fax, the time of sending the e-mail or fax is taken into account.
7.23.2 In case of cancellation, the Consumer is obliged to return the ordered product to the address of Pixel Carpet Gallery without delay, but no later than within 30 days from the date of notification of cancellation. The deadline is considered met if you send the product before the 30-day deadline (so it does not have to arrive within 30 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.
7.23.3 However, Pixel Carpet Gallery is not obliged to reimburse the Consumer for additional costs resulting from choosing a shipping method other than the cheapest standard shipping method offered by Pixel Carpet Gallery. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.
7.23.4 When buying and selling several products, if the individual products are delivered at different times, the customer may exercise the right of withdrawal within 30 days of receipt of the last delivered product in the case of the last delivered product.
8. Warranty
Accessories warranty
8.1 In what cases can the User exercise his accessory warranty right?
In the event of faulty performance by the company operating the webshop, the user can assert a warranty claim against the company in accordance with the rules of the Civil Code.
8.2 What rights does the User have based on his accessory warranty claim?
The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the User can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.
8.3 What is the time limit for the User to assert his accessory warranty claim?
The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
8.4 Against whom can you enforce your accessory warranty claim?
The User can enforce his accessories warranty claim against the company.
8.5 What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed since the performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.
Product warranty
8.6 In what cases can the User exercise his product warranty right?
In case of a defect in the product, the User may - according to his choice - enforce a warranty claim for accessories or a product warranty.
8.7 What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.
8.8 In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.
8.9 In what time frame can the User enforce his product warranty claim?
The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
8.10 Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the product. The User must prove the defect of the product in the event of a product warranty claim.
8.11 Under what circumstances is Pixel Carpet Gallery released from its product warranty obligation?
Pixel Carpet Gallery is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
Pixel Carpet Gallery only needs to prove a reason for exemption.
Please note that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
Warranty
8.12 In what cases can the User exercise his accessory warranty right?
151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Pursuant to the government decree, the company operating the online store is obliged to provide a guarantee.
8.13 What rights are the user entitled to under the warranty and within what time frame?
The warranty period is one year. The warranty period is the delivery of the consumer product to the consumer.
8.14 When is Pixel Carpet Gallery released from its warranty obligations?
Pixel Carpet Gallery is released from its warranty obligation only if it proves that the cause of the defect occurred after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, otherwise, the User is entitled to the rights arising from the warranty regardless of the rights described in the product and accessory warranty chapters.
8.15 Pixel Carpet Gallery does not have a warranty or guarantee for damages resulting from natural wear and tear, as well as for damages caused by incorrect or negligent handling after the risk of damage has passed, excessive use, impacts other than those specified, or other non-intended use of the products.
9. Procedure in the event of a warranty claim
9.1 In the contract between the consumer and Pixel Carpet Gallery, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.
9.2 It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).
9.3 The costs related to the fulfillment of the warranty obligation shall be borne by Pixel Carpet Gallery (§ 6:166 of the Civil Code).
9.4 Pixel Carpet Gallery is obliged to take a record of the consumer's claim for warranty or guarantee.
9.5 A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.
9.6 If Pixel Carpet Gallery is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim when it is reported, it is obliged to notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days in a verifiable manner.
9.7 Pixel Carpet Gallery is obliged to keep the report for three years from the date of its recording and present it at the request of the inspection authority.
9.8 Pixel Carpet Gallery shall endeavor to carry out the repair or replacement within a maximum of fifteen days.
10. Miscellaneous Provisions
10.1 Pixel Carpet Gallery is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.
10.2 If any part of these Regulations becomes invalid, illegal or unenforceable, this does not affect the validity, legality and enforceability of the remaining parts.
10.3 If Pixel Carpet Gallery does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that Pixel Carpet Gallery does not strictly adhere to an essential condition or provision of the Policy on one occasion does not mean that it waives its obligation to strictly adhere to that condition or provision in the future.
10.4 Pixel Carpet Gallery and the User try to settle their disputes amicably.
11. Procedure for handling complaints
11.1 The goal of Pixel Carpet Gallery is to complete all orders in good quality and to the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
11.2 Pixel Carpet Gallery will investigate the verbal complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, Pixel Carpet Gallery will immediately record the complaint and its position on it, and provide a copy of it to the customer.
11.3 Pixel Carpet Gallery will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. A record of the complaint and a copy of the response will be retained by Pixel Carpet Gallery for five years and presented to the inspection authorities upon request.
11.4 We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, at the contact details below.
11.5 Pixel Carpet Gallery uses the conciliation board procedure to resolve consumer disputes.
11.6 The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or Pixel Carpet Gallery, the conciliation body provides advice on the consumer's rights and the consumer's obligations.
11.7 In the event of a cross-border consumer dispute related to an online sales or online service contract, the conciliation body operating under the Budapest Chamber of Commerce and Industry is solely responsible for the procedure. Pixel Carpet Gallery has an obligation to cooperate in the conciliation panel proceedings. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
12. Copyrights
12.1 Since pixelcarpetgallery.com as a website is considered a copyrighted work, it is prohibited to download (duplicate), retransmit to the public, use in any other way, electronically store, process and sell the contents of the pixelcarpetgallery.com website or any part of them without the written consent of Pixel Carpet Gallery without.
12.2 Any material from the pixelcarpetgallery.com website and its database can only be taken by referring to the given website, even with written consent.
12.3 Pixel Carpet Gallery reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its Internet advertising surfaces.
12.4 It is forbidden to adapt or reverse engineer the content of the pixelcarpetgallery.com website or some parts of it; establishing user IDs and passwords in an unfair manner; use of any application that can be used to modify or index the pixelcarpetgallery.com website or any part thereof.
12.5 The name pixelcarpetgallery.com is protected by copyright, its use, with the exception of references, is only possible with the written consent of Pixel Carpet Gallery.
12.6 You are permitted to electronically copy or print parts of it for your own non-commercial and lawful use, provided that such copies bear the copyright or any other proprietary notice of Pixel Carpet Gallery. Any other reproduction of this website, in whole or in part, is prohibited without the express written permission of Pixel Carpet Gallery.